We understand that unexpected circumstances can arise that require you to cancel a booking. In some cases, you may be covered by our Extenuating Circumstances Policy and be eligible for a full refund.
Before you cancel, please check to make sure that your extenuating circumstance applies to the list of events outlined below.
Here’s what is covered by SitByCare’s Policy:
Natural disasters that prevent a Health Sitter from providing services. Examples include:
- Earthquakes
- Tornados
- Hurricanes
- Tsunamis
- Wildfires
- Severe winter storms
Government-mandated obligations including jury duty, travel restrictions, and military deployment (where applicable). Please note, these obligations must be dated after the SitByCare service was booked.
Serious illness or death of a companion, client, or their immediate family member. If the circumstance pertains to a family member, please specify their relationship to you.
