The first step is to call SitbyCare at your nearest New York home care agency to arrange a free home care consultation with a care coordinator. The care coordinator will meet with you to review your needs, respond to your questions, and provide more details about their services.

The care coordinator will conduct a free home care evaluation and create a care plan outlining the services for your loved one if you engage an in-home caregiver from SitbyCare.

SitbyCare will find careers with the knowledge, disposition, and availability to help your loved one. After meeting the caregiver, if you and your loved one are satisfied, they will start working for you.

The key to providing effective home care, by SitbyCare, is hiring the proper caregiver. To successfully match your loved one with the ideal caregiver, a care coordinator will get to know them through the Select Your Caregiver program and make a tailored suggestion.

The transition to having an at-home caregiver can be challenging for older adults, and it may take some time for your loved one and the caregiver to feel at ease with one another. You can contact your coordinator to suggest another caregiver if you think the caregiver isn’t the perfect fit for any reason.

You can submit a prior cancellation notice if you no longer require care from a SitbyCare caregiver. With prior notice, you can make permanent schedule modifications if you need to cut back on the hours or days your loved one receives care. 

In New York, a person who has completed a home health aide training course authorized by the state Department of Health is referred to as a home health aide. Personal care, housework, and travel help are all provided by home health aides (HHA).

SitbyCare complies with all New York State-mandated patient privacy laws like all reliable healthcare organizations. This involves constant monitoring from our devoted IT personnel and preserving all electronic patient records on a securely encrypted server. The administrators of SitbyCare continue to monitor and update our privacy procedures as necessary.

All client interactions are kept private. SitbyCare employees will only speak to a client’s other medical professionals, insurance providers, or family members with that client’s (or the client’s representative’s) consent.

The basis of providing high-quality home health care is trust, and one of our agency’s top concerns is respecting a client’s need for anonymity.

All of the services that SitbyCare offers as a private home health care service receiver are done at the client’s (or their representative’s) request. The client always has the final say about staffing, scheduling, and the care they receive according to this.

Visit a full New York State Home Health Care Patient’s Bill of Rights list.

Together with our Corporate Compliance Program, SitbyCare’s formal, company-wide policies on fraud prevention, harassment prevention, conflict of interest, code of conduct and ethics, and open-door policy ensure that ethical standards are upheld in both our office and our client’s homes.

Yes, The New York State Department of Health (NYSDOH) has mandated that SitbyCare’s director nurse coordinate the retrieval of this authorization and updates. Customers must have a primary care doctor who can review their care plan, provide information on their medical history, and approve it.

Nothing in home health care is more important than trust, so the staff at SitbyCare works relentlessly to assemble a small, trustworthy team of home health caregivers for each client and to create regular, reliable schedules that customers can depend on each week.

Fill-in caregivers are chosen with the same care and diligence demonstrated during a client’s initial staffing decision, and fill-in caregivers are given a one-on-one briefing with the client’s RN Field Nurse Supervisor to ensure the client’s needs and wants. The plan of care is observed and closely followed. This happens if a caregiver becomes ill or, for some other reason, cannot make it to a scheduled shift.