Why am I receiving an error message when I try to pay?

There are a number of reasons why you may receive an error message after attempting to pay for a booking. When this happens, please check to make sure:

  • The expiration date and CVV number on your card match what you entered.

  • The zip code you entered matches what’s currently on file with your card.

  • There aren’t any typos in the credit card number to ensure you didn’t miss a digit.

  • Your method of payment is compatible with SitByCare’s accepted payment types.

  • The billing address for your payment method matches what’s on file with your account. For instance, if you’ve moved recently, try re-submitting payment using your old address.

Here’s a list of payment methods we accept, as well as a list of the ones that we’re currently unable to support:

Accepted payment methodsUnaccepted payment methods
VisaPrepaid cards
AmexApple Pay

If you’re still unable to pay with your card, please contact your financial institution. In the meantime, we recommend using a different payment method.


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